F.A.Q.
Yes you can. The tracking link will be shared in
the shipping confirmation email once your order has been shipped.
This can happen and will most likely depend on your spam filter settings. Please check your spam folder first to confirm if you received the confirmation email. Still need help? Please contact customer support.
First of all, apologies for the inconvenience.
If you’ve received the wrong product please file a return request in the return portal here so our team can find a solution.
Non-EU customers: please reach out to us by email first.
No, unfortunately this is not possible.
Once your order has been placed, unfortunately we can't alter any details to your order.
We start processing your order as soon as possible, for this reason we cannot change the address details.
The package will be sent out to the address we received at checkout, so please confirm this before completing your order.
In some cases DHL is able to offer support, so please try contacting their customer support department as well.
Netherlands: 1-2 business days
Belgium: 1-2 business days
Germany: 1-2 business days
For all other countries we ship to, click here to see the delivery times per country.
Please note:The delivery time is an indication, the actual delivery time can be different and is counted from the moment the package is handled and received at DHL. Many factors will influence shipping times and the courier will ultimately be responsible for delivery.
Shipping costs will be calculated upon check-out. Possible import taxes are not included.
We ship to the following countries:
- Argentina
- Australia
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- China
- Cyprus
- Denmark
- Germany
- Ecuador
- Estonia
- Finland
- France
- Greece
- Great Britain
- Honduras
- Hong Kong
- Hungary
- Ireland
- Iceland
- India
- Italy
- Japan
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Austria
- Peru
- Poland
- Portugal
- Romania
- Singapore
- Slovenia
- Slovakia
- Spain
- Czech Republic
- Turkey
- Uruguay
- United Arab Emirates (UAE)
- United States (US)
- South Africa
- Sweden
- Switzerland
We have partnered with DHL Parcel for standard shipping and DHL Express for express shipments.
For deliveries outside of Europe, we utilize DHL Express exclusively.
Some orders can be delivered through a briefcase which will be delivered by PostNL for Dutch orders exclusively.
If an item is missing, please contact us using the email button on this page and provide the order number along with the name of the missing item.
We'll work to resolve the issue for you as quickly as possible.
We want to sort out any issues with faulty items immediately. As soon as you discover a fault, please contact us and provide us with:
- Order number
- The item’s name/number
- Description of the fault
- Attach pictures
Please note: this only applies to production issues. Item’s with user damage will not be accepted upon return.
If you have not received your package, please reach out to DHL
Parcel or DHL Express using your tracking link to find out about the progress of your package.
DHL Parcel
DHL Express
If you need additional support, please contact our customer support.
Europe returns
In the return portal you can find all available return shipping methods including the cost.
Click here to go to the return portal.
Non-EU
For non-EU customers, please request your local delivery service for the current shipping price.
Please follow the instructions from your chosen method of shipment.
You can follow your shipment via the track & trace link you receive after creating your return. We will send an e-mail once we have a status update on the return process.
That differs per product. We always try to remain original and creative and therefore always come up with new designs. This makes our merchandise exclusive.
You can add a product to your favourites to keep up to date on any re-stocks.
It does sometimes happen that a product becomes unavailable before you have placed your order. This means the last item has just been purchased by someone else and will be automatically deleted from your cart.
If you have ordered a wall photo, this item will be freshly printed for you. Please note that for this reason the item will be shipped within 7 - 15 business days.